Our satisfaction guarantee

Not in love? We can promise you a lot, but you will only really find out by trying it...

That's why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product at any time & we'll refund you the full amount!

How does the return work?

1. Please inform us within 30 days after receiving your order by email via support@chantee.de
2. You will then receive our return form by email
3. You bring the packaged and with the return form marked shipment to the nearest Packstation or DHL branch and you will then receive a receipt for your return
4. We will receive notification of your return and will arrange for the return the refund of the invoice amount as soon as possible.
5. Please note that once an order has been placed, it cannot be edited or cancelled before delivery. All orders are processed immediately to ensure timely delivery.

Do I have to pay shipping costs if I return an item?

Please note that we are currently no free return offer. The buyer bears the costs of return.

How long do I have to return something?

After receiving your order, you have the option to request a return within 30 days.

My item is defective

How annoying! Unfortunately, it can happen that your product is damaged during transport or that the wrong product is delivered. We will always send you a new package free of charge the first time, but unfortunately we cannot issue a refund. If it arrives defective the second time, we will refund the full purchase price.

When and how do I get my money back?

The refund is usually made using the original payment method used. We are usually able to process the refund within 1-2 working days. Depending on the payment method, the amount will then be refunded immediately or after a short time.

Lost package / returned package?

If a package is lost or undelivered due to a logistical problem, we will send a new package immediately. Please contact our customer service via support@chantee.de

cancellation policy

Right of withdrawalYou have the right to 30days without giving any reason.The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.To exercise your right of withdrawal, you must notify us (CHANTÉ,support@chantee.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you withdraw from this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 30 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than 30 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Questions?

Send us a message to support@chantee.de and we will answer you as quickly as possible.

Unfortunately, we are unable to offer exchanges after purchase. Please return your original order and place a new order with the new item.

If you receive a damaged or incorrect item, please contact us immediately at support@chantee.de - We will investigate the situation and endeavour to resolve the issue through a replacement, discount or credit.

When will I receive my refund?

If you have sent your return but are still waiting for your refund, we know it's frustrating, but there could be a number of reasons why...

The delivery time back to our warehouse can vary from a few days to about 30 days.

How can I check the status of my return?

Firstly, we recommend checking your return tracking (if your chosen courier provided one) and looking for an update that says it has been 'Delivered', 'Shipped' or similar. This means the item has arrived at the warehouse and will be inspected and scanned by our team within 7 days. Stay patient, we will contact you via email once the return has been processed to confirm your refund.

Once processed, it may take 7 days for your refund to appear in your account after it is cleared by your bank, meaning a refund may take up to 14 days in total.

Further questions?

Please contact our support team at support@chantee.de

customer service email

support@chantee.de

Send us a message and we will reply as soon as possible.

Office hours: Our customer service is available Monday to Friday from 9:00 a.m. to 5:00 p.m.

How do I contact CHANTÉ support?

We want to make your CHANTÉ shopping experience as smooth as possible, but sometimes you may need a little help. The quickest and easiest way to contact us is via our chat widget at the bottom right of this page, simply:

• Open the chat widget icon at the bottom right of this page.
• Fill out all fields that the HERMIZ bot asks for information in as much detail as possible.
• The bot will then find the perfect human* agent for your request (*if necessary).

Please only start one conversation at a time. Don't worry, our team will respond as quickly as possible. Contacting us through multiple channels for the same query may delay response times for you and other customers.

How do I contact CHANTÉ by email?

The quickest way to contact us is via our chat widget at the bottom right of this page, however if you would prefer to send an email please send your email to support@chantee.de, where we will usually respond within 24-48 hours.

Make sure you provide as much information as possible, such as:

• order number (#1450)
• E-mail address
• A description of your problem
• Supporting images (if applicable)

This allows us to answer all your questions as quickly as possible. You can expect a response within 24 hours, except during sales, which may take a little longer.

However, for a faster response, we recommend using our chat function icon in the bottom right corner of your screen.

telephone support

Why doesn't CHANTÉ have a phone number? CHANTÉ does not have a call center and we are not equipped to handle high call volumes.

The Chanté brand was built online, including our customer support. Although you may occasionally receive an automated response, all channels are staffed by human staff who are happy to help - we're even available 24/7 via our chat feature! Just click the chat widget icon in the bottom right of the page to start a conversation with us!

Follow the care instructions

We always recommend reading the care instructions of your new jewelry carefully. This is a simple but crucial step to avoid damage when wearing or cleaning. Make sure you understand the symbols and instructions to keep your jewelry in top condition for a long time.

Clean your jewelry regularly

Dirt, sweat and skin oils can build up on your jewelry and make it look dull or discolored. To avoid this, clean your jewelry regularly with a soft, lint-free cloth and special jewelry cleaners. Make sure to treat delicate materials like pearls or gemstones gently.

Avoid extreme temperatures

Jewelry should never be exposed to extreme heat or cold. These can damage materials such as metals or stones and shorten the lifespan of your jewelry. Store your jewelry in a cool, dry place to ensure its longevity.

Air drying instead of chemicals

Avoid using harsh chemicals or harsh cleaning products. Also, do not expose your jewelry to unnecessary moisture. After cleaning, air dry it to avoid discoloration or damage. Air drying is gentler and more environmentally friendly.

These tips will not only help you keep your jewelry beautiful for a long time, but will also contribute to sustainability.

Do you sell counterfeits?

No, we at CHANTÉ sell no counterfeits.

Some of our products are so-called "dupes".

In fashion, a "dupe" refers to a piece of clothing, accessory, or footwear that looks very similar to a more expensive designer or name-brand option, but is available at a much lower price. These dupes are often produced by fast-fashion brands and are popular with consumers who want to replicate the look of high-end fashion at more affordable prices.

Here are some important points about fashion dupes:

1. Appearance and design: Fashion dupes often look very similar to the original designer pieces, but can differ in details such as materials, workmanship or quality.

2nd prize: The main difference between a dupe and the original is the price. Dupes are usually much cheaper than the originals.

3. Legal aspects: While dupes are legal as long as they don't violate trademark laws, outright knockoffs (products that try to pass as the real designer item) are illegal. Dupes usually avoid obvious branding to avoid legal problems.

4. Popularity: Popular with consumers who want to follow current trends without spending a fortune, fashion dupes offer a way to look fashionable without breaking the bank.

If you have any questions, please do not hesitate to contact us via live chat or email support@chantee.de